Call Center and Help Desk Services 
Whether you choose one of our focused call center consulting approaches or need help tackling a specific challenge, we help you accomplish your goals and achieve tangible results.Your satisfaction is our primary goal.
Zegato provides customer support through On-Site Help Desk resources. We have also deployed and operated a dedicated Call Center. Knowledgeable and professional Help Desk and Call Center staff provide high quality and responsive customer support on application and technical user support issues.
Our Help Desk and Call Center Consulting Services Can Help
You Achieve Peak Performance By:
- Optimizing your forecasting, staffing and scheduling
- Processes to ensure consistent service level results
- Knowledgeable application and technical resources
- Tuning up quality programs to promote higher adoption rates
- Establish Consistent levels of high customer satisfaction
- Identify and apply call center industry leading technologies
- Improve organizational communications
- Evaluate coaching practices to identify opportunities to improve agent performance
- Analyze workflows to improve the efficiency and effectiveness of your call center